Privacy Policy

1. Data We Collect

Without your consent, we do not automatically collect personal data. We collect the information you voluntarily provide when you contact us, and the Meta Pixel data described below only if you accept marketing cookies:

• Contact form: Name, email address, message, and any additional information you provide
• Technical data (automatic): Browser headers and network metadata required for security and for the site to work
• Cookies: Two essential first-party cookies that carry no personal data, and the Meta Pixel only if you accept marketing cookies (see our Cookie Policy)

Note: We use no analytics, no user accounts and no visitor profiles of our own. Unless you accept marketing cookies, simply browsing the site creates no record tied to you.

2. How We Use Your Data

We use the data you provide exclusively to:

• Respond to your inquiries: Contact you to answer your message
• Provide information: Send information about products you requested
• Improve services: Understand user needs

We do not send marketing messages unless you explicitly request them. We do not sell your data. It reaches an advertising platform only through the Meta Pixel, and only with your consent.

3. Legal Basis for Processing

We process your personal data based on:

• Consent: By submitting the contact form, you consent to data processing to respond to your inquiry
• Legitimate interests: Responding to inquiries and providing product information
• Consent to marketing cookies: The Meta Pixel runs only after you accept it in the cookie banner, and you can withdraw that consent at any time

4. Data Sharing

We do not sell your personal data. Your data is not shared with third parties, except:

• Email hosting: We use email services to send and receive messages
• Web hosting: Our hosting provider stores data on servers
• Meta Platforms Ireland Ltd: Only if you accept marketing cookies: the pages you visit and browser details collected by the Meta Pixel, used to measure and target our ads. Meta may transfer this data to the US under the EU-US Data Privacy Framework
• Legal obligations: Only when required by law

All service providers are contractually obligated to protect your data.

5. Data Retention

We retain your contact form data:

• Email correspondence: As long as relevant for business communication (typically up to 2 years)
• Technical logs: Up to 90 days for security purposes

After the retention period, data is permanently deleted. You can request earlier deletion at any time.

6. Your Rights (GDPR)

If you have contacted us via the contact form, you have the following rights regarding your data:

• Access: You can request a copy of the email correspondence we have with you
• Erasure: You can request deletion of your email correspondence (the right to be forgotten)
• Rectification: You can request correction of inaccurate data in the correspondence

Note: If you have not contacted us via the contact form, we do not store any of your data.

7. Data Security

Email correspondence is stored on secure servers with encryption. Access is limited to authorized personnel only. We use standard security measures to protect data.

8. Cookies

We use two essential first-party cookies, and the Meta Pixel only with your consent. For more information, see our Cookie Policy.

9. Policy Changes

We reserve the right to update this privacy policy. All changes will be posted on this page with a new update date.

10. Contact

For questions about this privacy policy or your data, contact us:

• Email: office@trimwex.rs
• Phone: +381 69 300 2623