Trimwex respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you contact us through our contact form.

1. Data We Collect

We do not automatically collect personal data. We only collect information that you voluntarily provide when you contact us:

Contact form: Name, email address, message, and any additional information you provide
Technical data (automatic): Browser headers and network metadata required for security and basic analytics
Cookies: First-party cookies for site functionality and analytics session handling (see our Cookie Policy)

Note: Analytics is anonymized and based on a daily hash that is not linked to the same person across multiple days. We do not use user accounts or personal profiles for behavioral tracking.

2. How We Use Your Data

We use the data you provide exclusively to:

Respond to your inquiries: Contact you to answer your message
Provide information: Send information about products you requested
Improve services: Understand user needs

We do not send marketing messages unless you explicitly request them. We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data based on:

Consent: By submitting the contact form, you consent to data processing to respond to your inquiry
Legitimate interests: Responding to inquiries and providing product information

4. Data Sharing

We do not sell your personal data. Your data is not shared with third parties, except:

Email hosting: We use email services to send and receive messages
Web hosting: Our hosting provider stores data on servers
Legal obligations: Only when required by law

All service providers are contractually obligated to protect your data.

5. Data Retention

We retain your contact form data:

Email correspondence: As long as relevant for business communication (typically up to 2 years)
Technical logs: Up to 90 days for security purposes

After the retention period, data is permanently deleted. You can request earlier deletion at any time.

6. Your Rights (GDPR)

If you have contacted us via the contact form, you have the following rights regarding your data:

Access: You can request a copy of the email correspondence we have with you
Erasure: You can request deletion of your email correspondence ("right to be forgotten")
Rectification: You can request correction of inaccurate data in the correspondence

Note: If you have not contacted us via the contact form, we do not store any of your data. Simply browsing the site only generates anonymous analytics records that are not tied to your personal identity.

7. Data Security

Email correspondence is stored on secure servers with encryption. Access is limited to authorized personnel only. We use standard security measures to protect data.

8. Cookies

We use a first-party session cookie for basic analytics and website functionality. For more information, see our Cookie Policy.

10. Policy Changes

We reserve the right to update this privacy policy. All changes will be posted on this page with a new update date.

11. Contact

For questions about this privacy policy or your data, contact us:

Email: office@trimwex.rs
Phone: +381 69 300 2623

Privacy Policy